Claims Surge: Severe Weather

Prolonged severe weather drives widespread power outages, sparking a surge of storm-related claims that overwhelm triage teams and push systems beyond capacity.

Prolonged severe weather causes major power outages, sparking network instability and a flood of storm-related claims. Triage teams are overwhelmed, system capacity is breached and critical operations come under immediate strain. Your team must identify escalation triggers, validate impact thresholds and safeguard minimum service levels while demand surges beyond sustainable limits. This Microsimulation tests readiness to manage operational stress, surface gaps in contingency planning and maintain continuity when critical business services are at risk.

Objective:

  • Validate awareness of triggers and escalation process for incidents involving a Critical Operation / Important Business Service.
  • Validate impact thresholds for a Critical Operation / Important Business Service.
  • Validate minimum service levels for a Critical Operation / Important Business Service.
  • Identify contingency strategies for managing material risks impacting a Critical Operation / Important Business Service.

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No periods were set for this course