Agent Autonomous: Customer Service

A fast-moving Microsimulation that places teams inside a realistic disruption triggered by the use of Agentic AI within a customer service function.

A fast-moving Microsimulation that places teams inside a realistic disruption triggered by the use of Agentic AI within a customer service function, testing how well governance, thresholds, and communications hold under pressure.

Objective:

  • Identify key governance requirements for Agentic AI
  • Validate impact thresholds for a Critical Operation / Important Business Service
  • Validate communication strategy for reportable incidents

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No periods were set for this course